Frequently Asked Questions
Everything you need to know about your Skin Bunny UK order.
How long does shipping take within the UK?
Standard shipping typically takes 2-4 business days. We also offer an express delivery option which usually arrives within 1-2 business days if ordered before 2 PM.
Are Skin Bunny products cruelty-free?
Absolutely. We are committed to ethical beauty, and none of our products or ingredients are tested on animals.
What is your return policy?
We offer a 30-day return policy for unopened and unused products in their original packaging. Please contact our support team to initiate a return request.
Can I track my order once it has been placed?
Yes, once your order is dispatched, you will receive an email containing a tracking number and a link to monitor your delivery status in real-time.
Are your skincare products suitable for sensitive skin?
Many of our products are formulated to be gentle, but we always recommend checking the full ingredient list on the product page and performing a patch test before full application.
Which payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure checkout experience.